If you have received an email asking you to confirm delivery but your items has not been delivered, please login immediately to Truckit.net and go to your listing page where you will find the option to 'Dispute Delivery'. This will pause the release of payment until the situation regarding the non-delivery is resolved.
- Login at https://www.truckit.net/login
- Go to Listings & Bookings
- Click on the listing that is marked with the status 'delivered'
- Click the dispute delivery button and follow the prompts from there
Dispute delivery button
Failure to do this within a 72 hour period after the provider marked the job as delivered will result in the job auto-completing and the funds being released. If you have issues doing this please contact Truckit Support on 1300 859 850 and we can assist you with this.
When you click Dispute Delivery, you will be asked to give an explanation as to why you are disputing the delivery which will then be sent to the transport Provider to respond and subsequently followed up by Truckit staff. If the item(s) have not been delivered, then the payment will continue to be held until such time that it can be established that the item(s) have been delivered.