Truckit Pay - FAQs for Customers

What is Truckit Pay?
Truckit Pay is a secure payment method offered via Truckit that ensures the money you pay for a job remains secure until your item(s) are delivered. How...
Tue, 10 Jun, 2025 at 12:42 PM
Is Truckit Pay available on every quote?
Jobs priced below $5000 will automatically default to Truckit Pay. For jobs exceeding $5000, alternative payment terms may be available if the transport pro...
Tue, 10 Jun, 2025 at 12:52 PM
When will the payment be released to the Provider?
Once your Provider has delivered your item(s), they must log in to Truckit.net and mark the job as 'Delivered'. After this action, you will receive ...
Tue, 10 Jun, 2025 at 3:37 PM
What if my item(s) have not been delivered?
If you have received an email requesting you to confirm delivery but your items have not been delivered, please log in immediately to Truckit.net and naviga...
Tue, 10 Jun, 2025 at 3:38 PM
What if the job changes and I need to increase the payment amount? (Price Increase)
Occasionally, the location, description, size, or scale of the job may differ from what was initially stated.  In such cases, your Transport Provider ma...
Wed, 25 Jun, 2025 at 9:23 AM
TruckIt Pay Delivery Disputes - Info for Customers
This article outlines in what circumstances you are able to initiate a Truckit Pay dispute  (Part A) and how you can raise a Truckit Pay dispute and the sub...
Tue, 10 Jun, 2025 at 4:01 PM