Truckit Pay - FAQs for Customers

What is Truckit Pay?
Truckit Pay is a secure payment method offered via TruckIt that ensures payment for a freight job is paid and secured upfront from a customer at the time of...
Wed, 2 Sep, 2020 at 3:49 PM
Is Truckit Pay available on every quote?
No, not all quotes you receive make use or allow the payment terms/method of Truckit Pay. The transport Provider who submitted the quote must elect to use T...
Wed, 12 Aug, 2020 at 1:32 PM
When will the payment be released to the Provider?
Once your Provider delivers your item(s) they are required to login to Truckit.net and mark the job as 'Delivered'. Once they have done this, you ...
Tue, 11 Aug, 2020 at 1:36 PM
What if my item(s) have not been delivered?
If you have received an email asking you to confirm delivery but your items has not been delivered, please login immediately to Truckit.net and go to your l...
Thu, 27 Aug, 2020 at 5:23 PM
What if the job changes and I need to increase the payment amount?
Sometimes the location, description, size or scale of the job may change from what was originally listed.  In these situations your transport Provider m...
Wed, 12 Aug, 2020 at 1:38 PM
TruckIt Pay Delivery Disputes - Info for Customers
This article outlines in what circumstances you are able to initiate a TruckIt Pay dispute  (Part A) and how you can raise a TruckIt Pay dispute and the sub...
Tue, 15 Sep, 2020 at 4:17 PM