Truckit Support

About Truckit.net 5

• What is Truckit.net?
• The basic process of Truckit.net
• Is Truckit.net an Australian company?
• Who is a Customer?
• Who is a Provider?

Get Quotes (Creating a Listing) 8

• How to do I get quotes to move my freight?
• How Does it Work?
• How long will it take to receive quotes?
• Selecting a Category
• Unsure of Weight and Dimensions

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I have created a listing, what next? 5

• Listing Statuses and what they mean?
• How to Edit my listing?
• Relisting an Expired, Withdrawn or Cancelled Listing
• List Similar Jobs
• Transfer a Listing to another Account

How to get more quotes 1

• Get more quotes with a Premium Listing

Comparing Quotes 13

• I have a question about my quote, who do I ask?
• Choosing a Quote - Things to Consider
• What are Hidden Quotes?
• What do the stars and icons mean for each Provider?
• Doing your due diligence on a Provider's insurance

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Accepting a Quote 5

• How do I accept a quote?
• When and how do I pay the Provider?
• I have accepted a quote - how do I contact the Provider?
• My listing has expired but I want to accept a quote?
• Common questions about booking via Truckit.net

After accepting a Quote 3

• I have accepted a quote - how do I contact the Provider?
• How to get a copy of my invoice?
• Track your delivery with Truckit Tracking

Omnichannel 0

Account Administration 4

• Creating an Account
• How do I sign up?
• How do I Close my Account
• My ID Documents Won't Upload

Signing up as a transport Provider 4

• How do I sign up?
• Winning your First Job
• How do I receive payment for My Jobs
• What documents/information are required to become a Provider on Truckit.net?

Getting Started - Top Tips 1

• The Keys to Success Guide

Searching for Jobs 6

• Job Alerts - Find Relevant Jobs Fast
• Search for Jobs Filters
• Saved Searches
• Identifying repeat and business customer
• What is a Premium Listing?

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Editing your Profile 6

• How to Win More Jobs
• Provider Types
• Win more jobs with Smart Matching
• Can I have more than one contact email address on my account?
• Adding your fleet of vehicles to your profile

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Quoting and Messaging 7

• How do I place a quote?
• Can I change/edit my quote?
• Truckit Rules - Messaging and Quoting
• Terms and Conditions - Best Practice
• Can I subcontract jobs?

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I won a job - what happens next? 4

• The importance of completing jobs successfully
• Mark as Collected and Delivered
• How do I download a copy of my invoice?
• Safe Shipping Guidelines for Transport Providers

Ratings and Reviews 3

• Positive Feedback, Completion and Cancellation Rate
• How your Positive Feedback ratings is calculated
• Responding to negative feedback

Instant Quotes 2

• What are Instant Quotes?
• How do I add instant rates?

Email Alerts, Notifications and Saved Searches 2

• Why am I receiving so many 'New Quote Request' emails?
• Turn on/off Push Notifications

[NEW] Book Now 1

• Introducing Book Now

Payment and Fees 5

• Is there any fees to sign up as a Provider on Truckit?
• How does Truckit make money?
• How to safely pay the remaining balance to the Transport Provider
• What is the booking fee?
• Pay via Bank Transfer with PayID

Truckit Pay - FAQs for Transport Providers 10

• What is Truckit Pay?
• Why should Provider's use Truckit Pay?
• How to sign up for Truckit Pay?
• Truckit Pay - My quote has been accepted, what happens next?
• Truckit Pay - When will I get paid?

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Truckit Pay - FAQs for Customers 6

• What is Truckit Pay?
• Is Truckit Pay available on every quote?
• When will the payment be released to the Provider?
• What if my item(s) have not been delivered?
• What if the job changes and I need to increase the payment amount?

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Communication 3

• Why can't I post my phone number or email?
• What should I do if someone isn't responding to my messages?
• How do I contact a transport provider?

Customer Safety 1

• Safe Shipping Guidelines for Customers

Provider Safety 1

• Preventing chargebacks

Dispute Resolution 1

• What do I do if I have a problem with my delivery?

Community Guidelines 1

• Phoenixing Policy

Cancelling a Job 2

• Cancellations and Refunds - FAQs for Customers
• FAQs about Store Credit

Freight Specific Questions 3

• Car Transport FAQs
• Moving House FAQs
• Pallet and Packages FAQs

Marketplace Partners 0

Affiliates 0

Other Partners 0

Insurance 3

• How to get a quote for Shipping & Delivery Insurance?
• How to make an insurance claim or enquiry
• Do the transport Provider's have insurance?

Tax 1

• Changing your invoice settings

Using the App 1

• Truckit Tracking - Everything you need to know as a Provider

Transport Provider FAQs 7

• What is the Truckit fee?
• I can't see all My Quotes/Jobs?
• Why can't I see ADD QUOTE or SEND MESSAGE?
• How do I get 100% profile completeness?
• Getting feedback for jobs

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Customers FAQs 5

• How do I accept a quote?
• Request a Cancellation
• Print an invoice
• Can I edit my listing?
• Get a quote