Truckit Support

About Truckit.net 5

• What is Truckit.net?
• The basic process of Truckit.net
• Is Truckit.net an Australian company?
• Who is a Customer?
• Who is a Provider?

Get Quotes (Creating a Listing) 10

• How do I get quotes to move my freight as a customer?
• How Do I Get a Quote on Truckit?
• How long will it take to receive quotes?
• Is there a fee to sign up?
• Selecting a Category

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I have created a listing, what next? 8

• Listing Statuses and what they mean?
• How to Edit my listing?
• Relisting an Expired, Withdrawn or Cancelled Listing
• List Similar Jobs
• How to forward on quotes to someone else (Transfer out a listing)

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Comparing Quotes 14

• How Do Customers Message Providers?
• What do the stars and icons mean for each Provider?
• Choosing a Quote - Things to Consider
• Doing your due diligence on a Provider's insurance
• Inviting Providers to Quote

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Accepting a Quote 5

• How do I accept a quote?
• When and how do I pay the Provider?
• I have accepted a quote - how do I contact the Provider?
• My listing has expired but I want to accept a quote?
• Common questions about booking via Truckit.net

After accepting a Quote 5

• How customers can download a copy of their invoice
• Track your delivery with Truckit Tracking
• Request a Cancellation (Customer)
• Marking a job as delivered or complete as a customer
• How to Obtain Proof of Collection or Delivery (POC & POD)

Accounts 6

• How do I Close my Account
• How do I sign up as a customer?
• How to activate my account as a customer?
• How do I log in to my Truckit account as a customer?
• Can I have more than one contact email address on my account as a customer?

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Communication 4

• Why can't I post my phone number or email?
• What should I do if a provider isn't responding to my messages?
• How do I contact a transport provider?
• Truckit Rules for Customers - Messaging

Trust, Safety & Disputes 3

• Safe Shipping Guidelines for Customers
• What should I do if someone wants to cancel a Truckit Pay job for off-platform payment?
• What do I do if I have a problem with my delivery?

Community Guidelines and Policies 4

• How to report content that breaches Truckit's rules (Customers)
• Terms & Conditions for Customers (User Agreement)
• Insurance Terms & Conditions
• Messaging Rules for Customers

Cancellations 2

• Cancellations and Refunds - FAQs for Customers
• FAQs about Store Credit

Freight Specific Questions 3

• Car Transport FAQs
• Moving House FAQs
• Pallet and Packages FAQs

Insurance 3

• How to get a quote for Shipping & Delivery Insurance?
• How to make an insurance claim or enquiry
• Do the transport Provider's have insurance?

Signing up as a transport Provider 4

• How do I sign up?
• My ID Documents Won't Upload
• How to activate my account as a Transport Provider?
• How do I log in to my Truckit account as a Provider?

Getting Started - Top Tips 2

• The Keys to Success Guide
• Winning your First Job

Searching for Jobs 5

• Job Alerts - Find Relevant Jobs Fast
• Search for Jobs Filters
• Saved Searches
• Identifying repeat and business customer
• What is a Premium Listing?

Editing your Profile 9

• Provider Types
• Win more jobs with Smart Matching
• Can I have more than one contact email address on my account as a provider?
• Adding your fleet of vehicles to your profile
• Adding a Terms and Conditions document

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Quoting and Messaging 9

• How do I place a quote as a transport provider?
• Can I change/edit my quote?
• Truckit Rules - Messaging and Quoting
• Terms and Conditions - Best Practice
• Can I subcontract jobs?

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I won a job - what happens next? 8

• The importance of completing jobs successfully
• How to mark a job as Collected or Delivered (for Providers)
• Contacting the customer after booking
• How Transport Providers can download a copy of their invoice
• Safe Shipping Guidelines for Transport Providers

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Ratings and Reviews 6

• Positive Feedback, Completion and Cancellation Rate
• How your Positive Feedback ratings is calculated
• Tips for Receiving Positive Feedback on Truckit.net
• Responding to negative feedback from customers
• Getting feedback for jobs

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Instant Quotes 2

• What are Instant Quotes?
• How do I add instant rates?

Email Alerts, Notifications and Saved Searches 3

• Why am I receiving so many 'New Quote Request' emails?
• Turn on/off Push Notifications
• Turn on/off Email Notifications

Book Now 2

• Introducing Book Now
• Book Now Terms and Conditions – Provider

Community Guidelines and Policies 3

• Terms & Conditions for Providers (Transport Provider Agreement)
• How to report content that breaches Truckit's rules (Providers)
• Phoenixing Policy

Tax 1

• Changing your invoice settings

Truckit Provider App 2

• Truckit Tracking - Everything you need to know as a Provider
• Truckit Transport Provider App

Payment and Fees 7

• Is the quote amount all inclusive?
• Is there any fees to sign up as a Provider on Truckit?
• How does Truckit make money?
• How to safely pay the remaining balance to the Transport Provider
• What is the platform fee?

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Truckit Pay - FAQs for Transport Providers 12

• What is Truckit Pay?
• Why should Provider's use Truckit Pay?
• How to receive Truckit Pay funds?
• Truckit Pay - My quote has been accepted, what happens next?
• Truckit Pay - When will I get paid?

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Truckit Pay - FAQs for Customers 6

• What is Truckit Pay?
• Is Truckit Pay available on every quote?
• When will the payment be released to the Provider?
• What if my item(s) have not been delivered?
• What if the job changes and I need to increase the payment amount? (Price Increase)

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