The best way for Customer and Transport Providers to communicate, both before and after a Quote has been accepted, is is via the Truckit messaging system found attached to each quote on any Listing.
Labelled 'Quote Messages' and seen above, this messaging system allows direct public communication between Customer and Provider to clarify details such as item weight/dimensions, loading requirements at Pickup and Delivery etc. Please do not share any Personal or Business contact details as this against the Truckit Terms and Conditions and compromises the safety and security of the network,
Once a Quote has been accepted, the messaging system between Customer and their chosen Provider now becomes private, allowing both parties to share contact details to arrange Pickup and Delivery.
It is always recommended to use the Truckit messaging system, even after a job is booked, as this will retain a log of your conversation which can be reviewed in the unlikely event of a dispute or cancellation.