Truckit Support

Get Quotes (Creating a Listing) 10

• How do I get quotes to move my freight?
• How Does it Work?
• How long will it take to receive quotes?
• Is there a fee to sign up?
• Selecting a Category

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I have created a listing, what next? 8

• Listing Statuses and what they mean?
• How to Edit my listing?
• Relisting an Expired, Withdrawn or Cancelled Listing
• List Similar Jobs
• How to forward on quotes to someone else (Transfer out a listing)

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Comparing Quotes 12

• I have a question about my quote, who do I ask?
• What do the stars and icons mean for each Provider?
• Choosing a Quote - Things to Consider
• Doing your due diligence on a Provider's insurance
• Inviting Providers to Quote

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Accepting a Quote 5

• How do I accept a quote?
• When and how do I pay the Provider?
• I have accepted a quote - how do I contact the Provider?
• My listing has expired but I want to accept a quote?
• Common questions about booking via Truckit.net

After accepting a Quote 3

• How to get a copy of my invoice?
• Track your delivery with Truckit Tracking
• Request a Cancellation (Customer)

Accounts 2

• How do I Close my Account
• How do I sign up as a customer?

Communication 4

• Why can't I post my phone number or email?
• What should I do if a provider isn't responding to my messages?
• How do I contact a transport provider?
• Truckit Rules for Customers - Messaging

Trust, Safety & Disputes 3

• Safe Shipping Guidelines for Customers
• What should I do if someone wants to cancel a Truckit Pay job for off-platform payment?
• What do I do if I have a problem with my delivery?

Community Guidelines and Policies 3

• How to report content that breaches Truckit's rules (Customers)
• Terms & Conditions for Customers (User Agreement)
• Insurance Terms & Conditions

Cancellations 2

• Cancellations and Refunds - FAQs for Customers
• FAQs about Store Credit

Freight Specific Questions 3

• Car Transport FAQs
• Moving House FAQs
• Pallet and Packages FAQs

Insurance 3

• How to get a quote for Shipping & Delivery Insurance?
• How to make an insurance claim or enquiry
• Do the transport Provider's have insurance?