If you're experiencing issues uploading your ID, it’s likely due to one of the following reasons:
Issue 1: File Size Too Large
Uploaded documents must be under 1MB in size.
Please resize or compress your document so it’s less than 1MB, then try uploading again.
Issue 2: Incorrect File Type
ID documents must be uploaded as an image file (e.g. .jpg, .png, .gif, etc.).
If your document is in another format (such as PDF), please convert it to an image and try again.
Still Having Trouble?
No worries — we’re here to help.
Simply email your image(s) to support@truckit.net and include your Truckit account email (if it’s different from the one you're emailing from). Our support team will upload the document to your account on your behalf.