As with any online transaction, there are always inherent risks involved. However, Truckit takes several steps to ensure that the providers on our network are reputable and trustworthy.


All providers on Truckit:

  • Must supply identification documents and an ABN/ACN when signing up to become a Truckit provider. These details can be used to identify the provider in the unlikely event that a job goes wrong. Such documents may be released upon written request from a government agency.

  • Are subject to a feedback and rating system that encourages high-quality service and discourages poor or dishonest behaviour.

  • Must comply with Truckit’s rules, which prohibit the exchange of personal contact details before a job is booked. This policy is in place to help keep all users safe and secure.



Truckit recommends that customers perform their own due diligence once they are in direct contact with a provider, to further verify credibility and trustworthiness.


The majority of jobs on our platform are booked using Truckit Pay—a secure payment system that holds your funds until your item(s) are successfully delivered. [Learn more here: link]


If the quote does not offer Truckit Pay (typically only on jobs over $5,000) and the provider requests upfront payment of the remaining balance, Truckit strongly recommends using secure payment methods such as credit card or PayPal, which offer recourse options in the unlikely event of a dispute.


To protect yourself further, we also recommend:

  • Requesting and keeping a copy of the provider’s ID and registration

  • Taking clear photographs of your goods both before and after transport


In the unlikely event that issues arise with a provider during a job, Truckit reserves the right to suspend or remove the provider’s account from the platform.


Some providers may include insurance as part of their quote, but this can vary—so it’s important to do your own due diligence. Use the Truckit messaging system to ask the provider about their insurance coverage. After accepting a quote, you can request supporting documentation (e.g. a Certificate of Currency) to validate any claims.

Key questions to ask your provider include:

  • Type of Insurance: Is the coverage for full accidental damage, marine transit insurance, or general truck insurance? Be aware that some policies may not cover accidental damage from loading or unloading.

  • Exclusions: Does their policy cover your specific items and transport method?

  • Excess: What is the excess amount, and who is responsible for paying it in the event of a claim?

  • Claims Process: Since you're not the policyholder, you'll need the provider to submit any claims on your behalf. 

If the provider does not include insurance, Truckit offers optional Goods in Transit insurance at checkout—provided in partnership with National Transport Insurance (NTI). This covers goods up to $50,000 and gives you added peace of mind.