99% of jobs are completed without an issue. However, there is some occasions where jobs need to be cancelled by either the Customer or Transport Provider. Read the steps below to see how you can request or respond to a cancellation request and how you can continue to find a new transport Provider.
Rule #1 - Communicate with the other party
Before requesting a cancellation of your job, it is essential that you first contact or attempt to contact the other party to work out any issues. If the problems cannot be resolved, only then can you request to cancel your job.
Requesting a Cancellation
After you have made contact or attempted to contact your Provider to Request a Cancellation, simply:
Login to your account
Go to My Listings and select the Listing you wish to cancel
Press the action button REQUEST CANCELLATION You will be given a drop down menu to select the reason for cancelling and a box to enter more details.
The more details you provide, the quicker and easier it will be for Truckit administrators to process your cancellation.
Once lodged, the Provider will then have 72 hours to respond to the request. Once this time has expired or the Provider has responded, the request will be assessed by Truckit administrators and either approved or denied.
Still need your job done? Try relisting
To get more quotes and find another Provider for your job simply Relist your job. Use the Relist option found in the cancellation request form (pictured below) to relist your job. Relisting will not affect the processing of your cancellation.
What happens next?
Once both parties have responded to the cancellation request, Truckit will review the situation and process the cancellation. A refund to store credit or to your original payment method may apply depending on the reason for cancellation.
How do I rebook another Provider?
If you have relisted the job and have received another quote you are happy with you can rebook following the same procedure as your original booking. Unfortunately at this stage we are unable to transfer any deposit from your original booking to a new booking but this will be refunded separately.
For more information on the outcomes of a cancellation request, see Cancellations and Feedback