When choosing a provider for your job, there is several factors to consider, here is how some of the information on a providers profile is calculated.

Provider Feedback percentage is calculated on a providers completed and cancelled jobs in the last 12 months using the following formula:

                    Positive Feedback   ___________ 

  Positive Feedback + Negative Feedback

(Please Note: Neutral Feedback is ignored)

Provider Level (depicted by a coloured star) refers to the number of jobs a provider has completed whilst also maintaining a positive feedback percentage of 95% or higher.

Green Star = 1-19 jobs completed

Yellow Star = 20-99 jobs completed]

Purple Star = 100+ jobs completed