There are often questions you need to ask a Transport Provider about their quote before you go ahead and accept it. Truckit providers a handy messaging service for this very reason.
To find the message section:
- Make sure you are logged in, you can do so at truckit.net/login
- Go to Listings & Bookings and click on the listing you have questions about.
- Scroll down to the Quotes section and click on the quote you have questions about to expand the message section (see picture below)
- Type your message and click Send Message
For safety reasons we ask that you do not share any personal or business contact details in the messaging system, as this is a public forum. Read more here.
The Provider will instantly receive an email alerting them of the message. They can then login and reply when available. As many Providers are owner-drivers, they might be on the road during the day and may not be able to respond immediately, so please keep this in mind while awaiting a reply. However, there's no need to worry; you will receive an instant email notification to inform you that they have responded.
Once a quote has been accepted and the job booked you will receive all the business and contact details of the Provider in order for you to contact them directly to arrange pickup and delivery.
However, it is recommended to continue your communication with the Provider through the messaging system as this will retain a log of your conversation, which can help resolve any unlikely disputes. Dealing direct with the Provider on the phone may seem easy, but there is no record of what has been said or agreed upon if issues arise. If you do speak to them on the phone, it is recommend to message the provider afterwards with the key points that was said/agreed to on the call so there is a written log.