Quote is accepted - customer pays full amount
Once your Truckit Pay quote has been accepted, the status of the listing will go from 'Active' to 'Booked'. The customer will have paid the total job amount with your 'Provider Quote' amount now being held for you in a secure holding account.
Contact the customer
You should now send the customer a private message to confirm all the details about the job. Such as pickup/delivery locations and times.
Deliver the goods - mark as delivered
Once you have delivered the goods, simply login to the job details page and click 'Mark as Delivered' and leave feedback for the job.
Customer confirms delivery - payment released
The customer will then be asked to confirm delivery, after which the payment held on your behalf will be released to your nominated bank account. Please note if the customer fails to respond, after 72 hours the job will auto-complete and funds will be released. Our payment provider processes batches twice daily, from Monday to Friday. Funds are then subject to standard bank processing times, but in most instances, they will appear in your bank account within 24 hours. However, initial payments to a new payee may require 24-48 hours to clear.
If the customer has marked the job as delivered before you, you will still need to log in and update the job. However, you will see 'Mark as Complete' as the option to click instead. Clicking this will allow you to provide feedback for the customer.