Truckit Support

Truckit Pay is Truckit's secure payment system which ensures you get paid promptly upon completion of a job and do not have to chase up your customers f...

Truckit Pay increases success rate TruckIt's data shows that on average, Providers who offer Truckit Pay as the payment terms on their quotes have a si...

To begin offering and accepting Truckit Pay from your customers you will need to sign up and add a bank account (see steps below) and then select 'Truck...

Quote is accepted - customer pays full amount Once your Truckit Pay quote has been accepted, the status of the listing will go from Active to Booked. The c...

Please note: This information is only for accepted quotes where your selected payment terms were 'Truckit Pay'. all other jobs will be paid using th...

Sometimes a job may be different to what was described in the listing. This may be due to size or weight of items, changes to locations, loading situation c...

What is a chargeback? A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed...

When undertaking a job that uses the payment terms of TruckIt Pay you are required to login and mark the job as Delivered once you have delivered the items....

When a Truckit Pay job is marked as delivered and then confirmed by your customer your payment will be queued for release by Truckit's payment service p...

Sometimes things change, perhaps you only ended up taking one item for the customer instead of two due to a change in circumstance. This is why Truckit Pay ...