Once your Provider has delivered your item(s), they must log in to Truckit.net and mark the job as 'Delivered'. After this action, you will receive an SMS and an email prompting you to confirm that your items have been received. Payment will then be released when either:
- You log in to Truckit and mark the job as "Complete," providing feedback for the transport Provider in the process; OR
- 72 hours elapse since the job was marked as Delivered; whichever happens first.
What if my item(s) have not been delivered but I receive an email asking me to confirm delivery?
If you have received an email requesting confirmation of delivery but your items have not yet arrived, please log in promptly to Truckit.net and navigate to your listing page, where you will see the option to 'Dispute Delivery'. This will suspend the release of payment until the issue concerning the non-delivery is addressed.
Upon clicking Dispute Delivery, you will be prompted to provide a reason for disputing the delivery. This explanation will be forwarded to the transport provider for their response, which will then be followed up by Truckit staff. If the item(s) have not been delivered, payment will remain on hold until it can be confirmed that the item(s) have been successfully delivered.
Failure to respond within 72 hours will lead to the job being automatically completed and the funds being released. Therefore, if your items have not arrived, please dispute the delivery as soon as possible.