Using Store Credit from a Cancelled Booking

Store Credit received from a cancelled booking can be used toward future bookings on Truckit.net. Once you have a new job listing and have received an acceptable quote, simply click ‘Proceed to Accept’ under the quote to go to the checkout page. At checkout, your Store Credit will be automatically applied. If the total job value exceeds your Store Credit, you will be prompted to add an alternative payment method to make up the difference.

Using Your Store Credit for Future Bookings

You can use your Store Credit to pay for any future bookings on Truckit.net. The way your Store Credit is applied depends on the Payment Terms of the quote you’re accepting.


1. If the quote uses ‘Truckit Pay’

You will be required to pay the full quote value upfront at the time of booking. Payment will be processed as follows:

  • Any available Store Credit will be applied first

  • You can then pay any remaining balance via Credit Card, Bank Transfer or PayID

  • If your Store Credit exceeds the quote value, you can request a refund of the surplus amount (see below)

2. If the quote uses other Payment Terms

(e.g. Upfront, On Collection, On Delivery)


You’ll only need to pay a small Booking Deposit at the time of booking. The remaining balance will be paid directly to the transport provider. Payment will occur as follows:

  • Store Credit will be used to cover the Booking Deposit

  • If your Store Credit is less than the Booking Deposit, you’ll need to pay the shortfall via Credit Card, Bank Transfer or PayID

  • If your Store Credit exceeds the Booking Deposit, you may request a refund of the remaining balance

  • After paying the Booking Deposit, the rest of the quote value is paid offline, directly to your transport provider using a mutually agreed method

What if I want my Store Credit refunded?

If you'd prefer to have your Store Credit refunded to your original payment method, please go to our Help Page and submit a support ticket. Be sure to include the listing ID and/or the email address associated with your job. We’ll process your request as soon as possible. Otherwise you can contact our Customer Support team via support@truckit.net to request that the credit be refunded. 


Refunds to your original payment method typically take 2–5 business days, depending on your bank.


If your job has not been cancelled yet, you can read the steps about requesting a cancellation here.