The following tips will help you win more jobs, save time and avoid customer issues on Truckit.



1. Upload Photos and Add a Profile Photo

  • Add clear photos of your vehicle(s) in action.

  • Profiles with photos that include people perform better — we recommend uploading a picture of yourself in front of your truck for your profile photo.


Photo by: Rhys Moult

Note: Your company details will be blurred out.                                                                                                                     


2. Complete Your “About” Section of your profile

Use this section to tell customers about your business and services. Do not include your company name or contact details. Customers want reassurance their goods will arrive safely and on time.


           

What to include:

  • How long you’ve been operating (or your team’s experience if new).

  • Your values and what you pride yourself on.

  • Vehicles you operate and the types of jobs you handle.

  • Whether your quotes include insurance.


Goal: Get your profile checklist score to 100%!

3. Find Your Preferred Jobs

4. Nail Your Quotes

  • Refer to the Pricing Quotes Guide (attached below).

  • Plan routes carefully and calculate costs (use an online calculator if needed).

  • Clearly state what you can and cannot do in your quotes and communications.

5. Managing Customers 101

  • Communicate clearly and promptly with customers, especially about loading/unloading requirements.

  • Call customers after each booking and whenever there are delays or problems.

    • Customers appreciate being informed early and are usually understanding.

  • Call before any cancellations to avoid negative reviews.

6. Ensuring Your First Jobs Run Smoothly


  • Start local, then expand:

  • Begin with local jobs to quickly build up positive feedback and job history.

  • Capture and upload proof of collection and delivery:

    • Take photos of goods at collection and delivery.

    • Upload signed proof of collection/delivery notes when possible.

    • Use the "MARK AS COLLECTED" and "MARK AS DELIVERED" features to keep customers updated and upload POC & POD.


7. Add Your Quote Specific Terms (T&Cs)

When submitting quotes, include clear Quote Specific Terms to protect yourself and set customer expectations:

Cover details like:

  • About your business/service (however, don’t mention your company name or contact details).

  • Cancellation/demurrage/delay fees (must include $ or % amount for fees to be processed).

  • Whether insurance is included.

  • General T&Cs.

  • Hours of pickup/delivery.

  • Loading/unloading requirements.

When a customer accepts your quote, they are also accepting your Quote Specific Terms. Clearly stating your terms — including exact dollar amounts or percentages for fees — helps prevent disputes and ensures you’re compensated fairly in cases of cancellations or unexpected issues.


Example Quote Specific Terms - These are not Truckit.net’s terms and conditions — they are provided only as a guideline for new providers. For specific advice, we recommend contacting your legal advisor or seeking professional legal guidance to ensure your terms are appropriate for your business.


Tip:

  • Save default T&Cs to avoid re-typing for every quote.

  • If you have multiple T&C variations, create different templates via Account Settings > T&Cs Templates > Add Template.

8. Get the Truckit Provider Mobile App

  • Download for iPhone or Android.

  • Find, quote, and manage jobs on the go.

  • Book jobs based on your location and load preferences.

  • Automatically update customers with live tracking of your location.

9. Update “Freight Transport” and “Insurance, Payments, Other”

  • The Freight Transport section helps Truckit match you with suitable jobs.

  • Completing the Insurance, Payments, Other section builds customer confidence and increases your chances of being selected.