POSITIVE FEEDBACK = Positive feedback divided by (positive feedback + negative feedback), for all completed and cancelled jobs over the past 12 months.


CANCELLATION RATE = (Total Negative Cancelled Jobs for the life of the account / (Total Negative Cancelled Jobs + Completed Jobs)) x 100  


COMPLETION RATE = 100 - Cancellation rate


A provider’s completion rate measures how many jobs they book and then successfully complete.


When a job is cancelled with a negative rating, it will impact the completion rate. Neutral cancellations, which are not the provider’s fault, do not affect the completion rate.