POSITIVE FEEDBACK = Positive feedback divided by (positive feedback + negative feedback), for all completed and cancelled jobs over the past 12 months.
CANCELLATION RATE = (Total Negative Cancelled Jobs for the life of the account / (Total Negative Cancelled Jobs + Completed Jobs)) x 100
COMPLETION RATE = 100 - Cancellation rate
A provider’s completion rate measures how many jobs they book and then successfully complete.
When a job is cancelled with a negative rating, it will impact the completion rate. Neutral cancellations, which are not the provider’s fault, do not affect the completion rate.