Ratings and Reviews

Positive Feedback, Completion and Cancellation Rate
POSITIVE FEEDBACK = Positive feedback divided by (positive feedback + negative feedback), for all completed and cancelled jobs over the past 12 months. ...
Tue, 29 Jul, 2025 at 4:11 PM
How your Positive Feedback ratings is calculated
Positive Feedback Score takes into account all the Positive and Negative ratings you have received in the last 365 days. This includes ratings for both comp...
Fri, 10 Jun, 2022 at 3:55 PM
Tips for Receiving Positive Feedback on Truckit.net
When customers choose a transport provider to move their goods, they often consider multiple factors – including price, delivery timelines, and past custome...
Fri, 1 Aug, 2025 at 12:26 PM
Responding to negative feedback
  Sometimes things don’t go as planned during a job. The customer may have a different opinion to yours and is entitled to leave a rating and review — whic...
Fri, 1 Aug, 2025 at 12:06 PM
Getting feedback for jobs
To get feedback for a job, you must first deliver the goods. Login to your account Navigate to 'My Jobs' Click on the desired job to bring up...
Fri, 1 Aug, 2025 at 12:16 PM
Feedback & Reviews Policy
Purpose & Scope This policy governs all reviews, ratings, and feedback submitted on Truckit.net. It is designed to protect the integrity of the review ...
Fri, 1 Aug, 2025 at 12:20 PM