The Provider Rating is a measure of Jobs a Provider has completed in the previous 12 months with Positive Customer Feedback (as a Percentage of Total Jobs Completed).
For the avoidance of doubt, jobs which have Neutral Feedback left, are not included in the rating. i.e. It will not increase or decrease your score as it is not included in the calculation. However any feedback or review comments the user may leave, will still be shown.
If we use the example of a Provider who has received Feedback of which 62 were positive, 2 Neutral, and 3 Negative ,
Their overall rating would be calculated as:
62+3 = 65
(62/65)100 = 95.38%
The percentage is then rounded to the closest whole number in this case being 95%.
i.e. in 95% of jobs completed, this provider has received Positive Feedback from their Customers.
Remember your score can fluctuate daily even when you are not getting feedback because old feedback, albeit positive or negative can fall outside the 12 month period.