When reviewing quotes from different Providers, you may notice a number of different icons, stars trucks etc. and may be wondering what these mean.
Coloured Stars - Provider level
A coloured star only appears next to a providers name when their positive feedback rating is 95% or higher. Also, the colour of the star relates to the number of jobs the Provider has completed.
- Green: 1-19 jobs
- Light blue: 20-99
- Yellow/Gold: 100-499
- Purple: 500+
Provider Type icons
Every provider is classified into one of three provider types. They are:
Owner/Driver: This provider is a one Truck wonder. The owner of the truck is also the driver, they will handle everything from pickup through to delivery. Sometimes this can be a small family team such as a husband-wife or father-son/daughter, they will personally handle everything from quoting on your job right through until delivery.
Transport Organisation: This provider has 2 or more trucks and is a business that has employees who handle admin, driving and delivery of your goods. This does not mean that they can contract your job to someone else. The name of the company you receive on your booking confirmation is the company that delivers.
Agent/Freight Broker: This provider does not own any trucks or move any goods them self, but rather uses their networking ability to secure quick and competitive freight options.
If at any stage throughout your freight experience you feel that a Provider may be operating as a different Provider Type then the one listed on their profile, please contact support at firstname.lastname@example.org or 1300 859 850 so we can investigate.