Positive reviews help you win more jobs
Customer reviews and feedback can be a great marketing tool for your business, so it is important to keep customers happy by completing the jobs you win successfully. The best place to start is by communicating early and effectively. If a customer asks a question, respond promptly and politely.
Reassure your customer
Remember, the nature of online business is that there can always be some doubt over a providers service. Try to reassure the customer by telling them all about your service, what it includes and the care you will take with their items, a little peace of mind goes a long way.
Meet your dates
If you have quoted a specific pickup and delivery date in your terms it is important to meet those dates. If a genuine problem or issues comes up that may prevent you from meeting your deadline, be sure to inform the customer ASAP.