Before booking a job, it's often helpful to clarify details or ask questions using Truckit’s messaging system. However, if a provider doesn’t respond, there could be a few reasons why.
Many providers on Truckit are sole traders or owner-operators, meaning they manage everything themselves—from quoting and messaging to loading and driving. As a result, there may be times when they are on the road, out of service range, or simply unable to respond immediately.
Don’t let a delayed reply discourage you—these independent operators often provide friendly, personalised service once they’re able to connect.
If it’s been a few days without a response:
Try sending a polite follow-up message
If you're short on time, consider reaching out to another provider who has quoted on your job to keep your options open
If your query is urgent, you’re welcome to contact Truckit Support on 1300 859850, and we’ll do our best to get in touch with the provider on your behalf. We’re here to help!