Truckit.net includes action buttons — Mark as Collected and Mark as Delivered — to help track a booked job through to successful delivery.
Please ensure all jobs are Marked as Collected and Delivered. This keeps customers informed about their job status and enables them to leave feedback once delivery is confirmed.
When you click these buttons, you can also upload proof of collection or proof of delivery (e.g., photos and/or signed documents). Providing this proof helps resolve disputes quickly and gives customers greater confidence in your service.
After completing a delivery:
Go to the job in the My Jobs page.
Select Mark as Delivered.
This notifies the customer that delivery has occurred and prompts them to confirm. Once the customer confirms, they are asked to leave feedback, which will appear on your profile. The job will then count towards your Completed Jobs statistic.
If the customer does not respond, the job will automatically move to Completed after a set period. If neither party marks the job as delivered, it will not be included in your completed jobs statistic.
Important for Truckit Pay Jobs
For jobs using Truckit Pay (which all jobs under $5000 are mandated to), Marking as Delivered is essential. This action prompts the customer to confirm completion. They have 72 hours to respond; once they confirm, funds are released. If the customer does not respond within 72 hours, the job auto-completes & the funds are released to you.