Once your quote has been accepted, you will receive a booking confirmation email with the contact details of the customer. We recommend reaching out to your customer via phone, SMS, email or the Truckit private messaging system as soon as you can to build trust with your customer.
The customer will also receive an email with your contact details, so be prepared for them to contact you as well.
The best way for Customer and Transport Providers to communicate, both before and after a Quote has been accepted, is is via the Truckit messaging system found attached to each quote on any Listing.
The Truckit private messaging system allows direct public communication between customers and providers to clarify details such as item weight/dimensions and loading requirements at pickup and delivery etc. Please do not share any personal or business contact details as this against the Truckit Terms and Conditions and compromises the safety and security of the network. You can read more about our messaging rules here.
Once a quote has been accepted, the messaging system between you and the customer becomes private, allowing both parties to share contact details to arrange pickup and delivery.
It is always recommended to use the Truckit messaging system, even after a job is booked, as this will retain a log of your conversation which can be reviewed in the unlikely event of a dispute or cancellation.
Dealing direct with the customer on the phone may seem easy, but there is no record of what has been said or agreed upon if issues arise. If you do speak to them on the phone, it is recommend to message the provider afterwards with the key points that was said/agreed to on the call so there is a written log.
