While the majority of freight jobs are completed without any complications it is worthwhile taking steps to ensure there are no disputes, issues or unexpected occurences. We recommend you read the following guidelines to ensure your deliveries go as smoothly as possible.


  • TruckIt does not check or verify your insurance however we always recommend customers contact their transport provider to obtain more information about your insurance. Therefore it is good to have a copy of any insurance documents ready to supply to any customers should they request it as this helps build trust.

Terms of Carriage

  • You should send every customer a copy of your terms of service/carriage as soon as the job is booked so they can familiarise themselves with any important points, terms and conditions.

Proof of Collection and Delivery

  • Recording proof of collection and/or delivery is best practiced by all parties. The best practice is to take photos or signed consignment notes at both ends of the transit.

  • We recommend completing signed iInspection or condition reports on collection and delivery where possible. Recording the condition of items at both ends can assist in the unlikely event of a dispute or damages claim. 

  •  You should try and resolve any issues promptly if there is reason for any disagreement.

Communicate with all parties to the transport

  • Familiarise yourself with the contact details of the Sender and Receiver so you know who you are dealing with at both ends. Make sure the contacts at both ends know your estimated arrival times so there is no delays for yourself when you arrive. 

  • We recommend keeping in contact with your customer throughout the collection and delivery process. It is always recommended to use a written communication method such as the TruckIt private messaging as this will ensure there is a written record of correspondence in the unlikely event of a dispute or issue.

  • It is a good idea to include your contact hours in your quotes as well as your terms and conditions so customers know when you are available to contact. If you run a smaller operation you may also like to include a polite message explaining that you may be out on the road and will try to get back to customers as soon as possible.