Most freight jobs are completed without issues, but taking a few precautionary steps can help avoid disputes, delays, or unexpected complications. The guidelines below will help ensure your deliveries run as smoothly as possible.
Warranty and Insurance
You can upload insurance documents to your profile for Truckit admin approval. Approval does not mean Truckit guarantees coverage — it only confirms that, at the time of submission, you provided a valid certificate matching the selected type of insurance.
We recommend that customers always request a current certificate of currency after booking to verify active coverage. For this reason, it’s a good idea to keep your insurance documents ready to share if a customer requests them, as it helps build trust.
Learn how to upload insurance documents here.
Terms of Carriage
Send every customer a copy of your terms of service/carriage as soon as a job is booked. This ensures they are aware of any important conditions, including fees or special requirements.
Truckit allows providers to upload a document (PDF, JPG, or PNG) outlining their full terms and conditions. This document is automatically sent to customers after they accept one of your quotes.
Key points from your T&Cs must also be included in your quote-specific terms. These are the terms the customer formally agrees to at the time of booking and should include any fees (e.g., cancellation or demurrage charges).
Learn how to upload a terms document here.
Proof of Collection and Delivery
Recording proof at both collection and delivery is highly recommended:
Take photos and/or obtain signed consignment notes at both ends.
Where possible, complete signed inspection or condition reports to record the state of the goods.
When marking a job as Collected or Delivered in Truckit, you can also upload this proof (photos and/or documents). This greatly assists in resolving disputes and gives customers confidence in your service.
Communicating with All Parties
Familiarise yourself with the sender and receiver’s contact details.
Confirm estimated arrival times to prevent delays.
Keep the customer updated throughout the process — written communication via Truckit’s private messaging is recommended for a clear record in case of disputes.
Include your contact hours in your quotes and T&Cs so customers know when you’re available. If you operate solo or spend long periods on the road, consider adding a polite note advising that you’ll respond as soon as possible.