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Knowledge base
Understanding Truckit.net
About Truckit.net
5
What is Truckit.net?
The basic process of Truckit.net
Is Truckit.net an Australian company?
Who is a Customer?
Who is a Provider?
Getting, Comparing and Choosing a Quote
Get Quotes (Creating a Listing)
8
How to do I get quotes to move my freight?
How Does it Work?
How long will it take to receive quotes?
Selecting a Category
Unsure of Weight and Dimensions
See all 8 articles
I have created a listing, what next?
5
Listing Statuses and what they mean?
How to Edit my listing?
Relisting an Expired, Withdrawn or Cancelled Listing
List Similar Jobs
Transfer a Listing to another Account
How to get more quotes
1
Get more quotes with a Premium Listing
Comparing Quotes
13
I have a question about my quote, who do I ask?
Choosing a Quote - Things to Consider
What are Hidden Quotes?
What do the stars and icons mean for each Provider?
Doing your due diligence on a Provider's insurance
See all 13 articles
Accepting a Quote
5
How do I accept a quote?
When and how do I pay the Provider?
I have accepted a quote - how do I contact the Provider?
My listing has expired but I want to accept a quote?
Common questions about booking via Truckit.net
After accepting a Quote
3
I have accepted a quote - how do I contact the Provider?
How to get a copy of my invoice?
Track your delivery with Truckit Tracking
Omnichannel
0
Accounts
Account Administration
4
Creating an Account
How do I sign up?
How do I Close my Account
My ID Documents Won't Upload
FAQs for Transport Providers
Signing up as a transport Provider
4
How do I sign up?
Winning your First Job
How do I receive payment for My Jobs
What documents/information are required to become a Provider on Truckit.net?
Getting Started - Top Tips
1
The Keys to Success Guide
Searching for Jobs
6
Job Alerts - Find Relevant Jobs Fast
Search for Jobs Filters
Saved Searches
Identifying repeat and business customer
What is a Premium Listing?
See all 6 articles
Editing your Profile
6
How to Win More Jobs
Provider Types
Win more jobs with Smart Matching
Can I have more than one contact email address on my account?
Adding your fleet of vehicles to your profile
See all 6 articles
Quoting and Messaging
7
How do I place a quote?
Can I change/edit my quote?
Truckit Rules - Messaging and Quoting
Terms and Conditions - Best Practice
Can I subcontract jobs?
See all 7 articles
I won a job - what happens next?
4
The importance of completing jobs successfully
Mark as Collected and Delivered
How do I download a copy of my invoice?
Safe Shipping Guidelines for Transport Providers
Ratings and Reviews
3
Positive Feedback, Completion and Cancellation Rate
How your Positive Feedback ratings is calculated
Responding to negative feedback
Instant Quotes
2
What are Instant Quotes?
How do I add instant rates?
Email Alerts, Notifications and Saved Searches
2
Why am I receiving so many 'New Quote Request' emails?
Turn on/off Push Notifications
[NEW] Book Now
1
Introducing Book Now
Payment
Payment and Fees
5
Is there any fees to sign up as a Provider on Truckit?
How does Truckit make money?
How to safely pay the remaining balance to the Transport Provider
What is the booking fee?
Pay via Bank Transfer with PayID
Truckit Pay - FAQs for Transport Providers
10
What is Truckit Pay?
Why should Provider's use Truckit Pay?
How to sign up for Truckit Pay?
Truckit Pay - My quote has been accepted, what happens next?
Truckit Pay - When will I get paid?
See all 10 articles
Truckit Pay - FAQs for Customers
6
What is Truckit Pay?
Is Truckit Pay available on every quote?
When will the payment be released to the Provider?
What if my item(s) have not been delivered?
What if the job changes and I need to increase the payment amount?
See all 6 articles
Communication
Communication
3
Why can't I post my phone number or email?
What should I do if someone isn't responding to my messages?
How do I contact a transport provider?
Trust, Safety & Disputes
Customer Safety
1
Safe Shipping Guidelines for Customers
Provider Safety
1
Preventing chargebacks
Dispute Resolution
1
What do I do if I have a problem with my delivery?
Community Guidelines and Policies
Community Guidelines
1
Phoenixing Policy
Cancellations
Cancelling a Job
2
Cancellations and Refunds - FAQs for Customers
FAQs about Store Credit
Other
Freight Specific Questions
3
Car Transport FAQs
Moving House FAQs
Pallet and Packages FAQs
DRAFTS and Future Article
Marketplace Partners
0
Affiliates
0
Other Partners
0
Tax and Insurance
Insurance
3
How to get a quote for Shipping & Delivery Insurance?
How to make an insurance claim or enquiry
Do the transport Provider's have insurance?
Tax
1
Changing your invoice settings
Truckit Provider App
Using the App
1
Truckit Tracking - Everything you need to know as a Provider
General FAQs
Transport Provider FAQs
7
What is the Truckit fee?
I can't see all My Quotes/Jobs?
Why can't I see ADD QUOTE or SEND MESSAGE?
How do I get 100% profile completeness?
Getting feedback for jobs
See all 7 articles
Customers FAQs
5
How do I accept a quote?
Request a Cancellation
Print an invoice
Can I edit my listing?
Get a quote
Community forums
Showing recent updates
Start a new topic
Transport Providers Forum
Announcements
0
Feature Requests
1
Quote first then reveal
Posted by
Amos Austin
,
over 2 years ago
Last Reply
by Amos Austin
over 2 years ago
Tips and Tricks
0
Report a problem
0